Perhaps you’ve already encountered this:
a user complains about a bug of their favourite (or not) software,
a developer states that it works as designed and declares it to be an enhancement request,
the user is angry, because it’s "obviously" a bug and not an enhancement, how can any sane developer think that such a behavior is normal?
Starting from there, the situation can escalate at will between user and developer, each accusing the other to be a clueless nincompoop.
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